This feature brings more transparency to Optima’s operations, as clients can check when, and for how long, each maintenance task was performed. But they hope to improve further in the future, with the adoption of Infraspeak Direct for breakdown reporting at certain clients.Īn added advantage of NFC tags is ensuring technicians are present on site. The mobile unit has become more efficient, closes work orders faster, and has optimised its resources.
The increased responsiveness and ease with which they access all this data is reflected in the average repair time.
#Optima casa software manuals#
Technicians can access all the information about each piece of equipment on the mobile app straight away, including user manuals and previous maintenance records. This unit already has 76 clients, 94 buildings, and 1000 assets registered on the platform, 92.9% of which are identified with an NFC tag. In repairs, where each minute counts, they react much faster. Now, not only can they communicate better through the Infraspeak app, but they can also assign tasks to technicians according to their location, for example. Unsurprisingly, they started with the mobile unit. The onboarding happened over 5 remote meetings and a 1-day face-to-face course in Barcelona with different sessions for managers and technicians. Despite the pandemic delaying the whole process, they implemented Infraspeak in just 4 months. They joined the intelligent maintenance revolution in 2020.
The company sets out to create harmony between technology, people, and processes. One of Optima Facility’s core values has always been innovation. Apart from the technical requirements and the flexibility that the platform offered them, there was something else that united us. The solution they found was not a CMMS, but Infraspeak’s Intelligent Maintenance Management Platform (IMMP). collect more data on operations to cross-reference with maintenance plans, work orders, and costs for each contract.help develop maintenance plans for each customer.reduce the amount of paper used by digitising work.have mobile support and geolocation features.So, Optima’s managers started looking for the best way to manage all their inventory.Īt first, they thought the solution would be a new CMMS. Without the technology to collect all the data, controlling operations and communicating with the team on site wasn’t very agile. Like many companies of the same size, the main challenge Optima faced was centralising information.
Optima believes that the phrase “we’ve always done it this way” is one of the most dangerous things you can say in business. Although the business model was well established, they wanted to improve their operations management. Most clients have technicians working on-site, exclusively dedicated to that maintenance contract, but there is also a mobile unit with 6 technicians to support specialised tasks and provide services to clients who do not have technicians permanently on their premises.
Optima Facility is a Facility Management and Maintenance company with over 2,000 operational centres in Spain and over 6,000 employees.